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Tags >> A3
Dec 28
2009

A3 Problem Solving for Healthcare/Construction???

Posted by Matthew Horvat in lean healthcare , Lean Construction , A3
Matthew Horvat

It is challenging to learn from other industries. Construction is not the first industry to adopt lean; there are great examples in the healthcare industry. I just read A3 Problem Solving for Healthcare: A Practical Method for Eliminating Waste to learn more about the A3 process and came away with some very helpful tips:

  • State the issue through the eyes of the customer (always maintain focus on customer).
  • The value of drawing with pencil and eraser the current condition can't be over stated.
  • Leader/managers can use A3s to coach versus educate in a classroom.

Pick up the book at Amazon or your local reseller. There are examples and even a tip on creating maps electronically. 

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